Frequently Asked Questions
Everything you need to know about ordering signage from Cmedia33 — artwork, payment, top-ups, cancellations, returns, files and turnaround. Still stuck? Contact us.
Yes — Cmedia33 provide design or editing services. Contact us at 0126790329 for editing or design services.
For online orders, payment is by online bank transfer (instant transfer). Place your order first, then upload your bank transfer receipt on your order page (My Orders). We verify each receipt before it counts as payment.
For cheque payments, we only process the order once the cheque has cleared and the funds are in our account. Please make sure the cheque is cleared and deposited before you upload the proof of payment on your order page, to avoid delays.
No. All payments must be fully cleared before we proceed with your order.
Public Bank Berhad
Account name: Cmedia33 Enterprise
Account no: 3235636127
Please use your order reference as the payment reference, then upload your receipt below.
Tell us by WhatsApp at 0126790329 and we will review the overpaid amount. If we approve a refund, it is credited to your Cmedia33 Wallet for future online orders. Approved refunds are not paid by bank transfer or cash.
Top up your Cmedia33 wallet to check out faster, and become a VIP/VVIP member to unlock member pricing — see our Memberships page, or WhatsApp us at 0126790329 to arrange a top-up.
Wallet funds have no time limit and can be used anytime for online orders. Please note: topped-up credit is non-refundable (no bank-transfer or cash refund) and can only be used for online purchases. Top-up funds cannot be used for special custom-quote orders.
Each cancellation request is reviewed individually. WhatsApp us at 0126790329 with your order number; we put the order on hold while we review it.
Whether a refund is approved, and how much, depends on the stage your order has reached and the work or materials already prepared. Once printing has started, cancellation is usually not possible. A refund is not guaranteed.
Approved refunds are credited to your Cmedia33 Wallet only, for future online orders. They are not paid by bank transfer or cash.
Returns are accepted only if we delivered the wrong product due to our mistake — you may return it for an exchange or alternative resolution (refunds are not offered). We are not responsible for damage caused during delivery, as we package securely.
Returns are not accepted for minor printing issues (e.g. fine lines, slight ink marks, small colour drops) or finishing imperfections (e.g. slight misalignment, cuts, handmade gluing). Due to manual processes, 100% perfection cannot be guaranteed.
Preferred format: a high-resolution PDF or JPG/JPEG at actual size, in CMYK colour. Outline all fonts and embed images. Please upload the correct format to avoid cancellations or delays — if you’re unsure of the spec for a specific product, WhatsApp us at 0126790329.
No. Printed output may differ from on-screen colours by roughly 10%–50% due to machine settings and ICC profiles. We do not offer refunds or reprints for such colour differences.
No, we do not offer artwork colour proofing or colour guarantees. If colour accuracy is critical you may: place a small test order with your desired CMYK values; confirm the colours on the test print; then place your full order with the confirmed CMYK within 7 days. Even then, exact colour consistency on repeat orders is not guaranteed. For fabric materials we don’t recommend colour proofing, as repeat-order consistency can’t be guaranteed due to temperature variation.
No. We do not check files for missing fonts, low resolution (under 300dpi), overprint settings, RGB/Pantone colours, spelling/grammar, lines under 0.25pt or fonts under 8pt. Customers are fully responsible for artwork accuracy.
If your file doesn’t meet our submission guidelines (wrong format, overprint enabled, fonts not outlined, or images not embedded), we’ll notify you and put the order on hold so you can send a corrected file. The order is not cancelled or credited automatically. If a corrected file cannot be provided, the order goes through our individual cancellation review.
We aim to deliver on time, but delays can happen due to weather, production load or order size. If your order is delayed beyond the expected timeframe, WhatsApp us at 0126790329.
No. A size variance of about 1–2 inches per 10 feet is normal, depending on materials and finishing. For fabric prints, a 2–5 inch variance may occur due to drying and heat processes.
Please prepare your artwork in inches. Our website includes a size converter for convenience.
For very large artwork, WhatsApp us at 0126790329 to arrange the transfer, then add a small placeholder file to your cart to complete the order online.
Yes. Please WhatsApp us at 0126790329 before placing your order and we’ll help with quotations or special arrangements.
Yes — You can place orders by email and walk-in. We recommend online orders through our website. For custom or special orders, WhatsApp us at 0126790329.